The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
To "Erase All Content and Setting", I need "Enter your passcode".
When enter iPhone passcode, the next screen is "Enter your Restrictions Passcode".
I forgot Restrictions Passcode. How to reset Restrictions Passcode?
Thank you for your help.
iPhone 6s, iOS 12
You are welcome. If using iOS 13.5.1, see if the steps in the article below will work for you.
Hi Eric,
Thank you for your prompt help. I followed your instruction to Restore to Factory Setting. I do not get "John's iPhone" page with "Restore iPhone" command as shown on the help page. I only get an iPhone logo and when click on it, I get 3 icon folders containing images and videos. Am I missing something? Highly appreciate your help.
Many thanks again. iPhone 6s, iOS 13.5.1. Phone did turn on when connected to laptop. Not using iTunes.
Would like to erase all content of the old iPhone:
Settings
General
Reset
Erase All Content and Settings
Erase Now
Enter your passcode (I entered)
Enter Your Screen Time Passcode (don't know what it is)
2 Failed Passcode Attempts
You are welcome. What OS version are you using? Is the phone turned on when you connect it to the computer? Are you using iTunes if using Mojave or earlier and Finder if using Catalina?
If you are using IOS 12 as your profile shows, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.
Forgot Restrictions Passcode on iPhone 6s
