Emoji problem
My recent emojis haven’t changed since around May 2020. I am using iPhone 6s on iOS 13.4.1. What can I do?
iPhone 6s
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My recent emojis haven’t changed since around May 2020. I am using iPhone 6s on iOS 13.4.1. What can I do?
iPhone 6s
hiral272,
Thank you for replying back with the updated information around what you're seeing with frequently used emojis. We understand that you have updated to iOS 13.6 and restarted your device.
In that case, these steps below can help:
First, let's create a fresh backup. -How to back up your iPhone, iPad, and iPod touch
Next, resetting all settings can reset the keyboard of your iPhone including frequently used emojis. -Return iPhone settings to their defaults
Please note, reset all settings will will reset network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards.
If you want to restore your settings, this resource can be used to restore a backup. -Restore your iPhone, iPad, or iPod touch from a backup
Have a great day!
hiral272,
Thank you for replying back with the updated information around what you're seeing with frequently used emojis. We understand that you have updated to iOS 13.6 and restarted your device.
In that case, these steps below can help:
First, let's create a fresh backup. -How to back up your iPhone, iPad, and iPod touch
Next, resetting all settings can reset the keyboard of your iPhone including frequently used emojis. -Return iPhone settings to their defaults
Please note, reset all settings will will reset network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards.
If you want to restore your settings, this resource can be used to restore a backup. -Restore your iPhone, iPad, or iPod touch from a backup
Have a great day!
Hi there hiral272,
Thank you for choosing Apple Support Communities!
It sounds as though the frequently used emojis are not changing when you're using different emojis. You're in the right place, and we'd be glad to assist in seeking a solution.
Let's start with some basic steps to resolve the issue. First, let's check to see if the software on your iPhone is up to date (iOS 13.6) and then let's restart your iPhone.
On your iPhone, tap Settings>General>Software Update.
Below are some resources that can help:
Update your iPhone, iPad, or iPod touch
We hope this helps,
Cheers!
Hello Teddy!
Thank you for responding. I have updated to iOS 13.6 as well as restarted my iPhone. This hasn’t helped the situation. My frequently used emojis are still the same even if I’m using other emojis. What else can be done?
Thank you Teddy! It worked.
hiral272,
Thank you for replying back and letting us know that your issue has been resolved, that is awesome to hear!
Have a great day!
Emoji problem