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Emoji problem

My recent emojis haven’t changed since around May 2020. I am using iPhone 6s on iOS 13.4.1. What can I do?

iPhone 6s

Posted on Jul 16, 2020 12:45 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 20, 2020 11:54 AM

hiral272,


Thank you for replying back with the updated information around what you're seeing with frequently used emojis. We understand that you have updated to iOS 13.6 and restarted your device.


In that case, these steps below can help:


First, let's create a fresh backup. -How to back up your iPhone, iPad, and iPod touch


Next, resetting all settings can reset the keyboard of your iPhone including frequently used emojis. -Return iPhone settings to their defaults


Please note, reset all settings will will reset network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards.


If you want to restore your settings, this resource can be used to restore a backup. -Restore your iPhone, iPad, or iPod touch from a backup


Have a great day!

5 replies
Question marked as Top-ranking reply

Jul 20, 2020 11:54 AM in response to hiral272

hiral272,


Thank you for replying back with the updated information around what you're seeing with frequently used emojis. We understand that you have updated to iOS 13.6 and restarted your device.


In that case, these steps below can help:


First, let's create a fresh backup. -How to back up your iPhone, iPad, and iPod touch


Next, resetting all settings can reset the keyboard of your iPhone including frequently used emojis. -Return iPhone settings to their defaults


Please note, reset all settings will will reset network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards.


If you want to restore your settings, this resource can be used to restore a backup. -Restore your iPhone, iPad, or iPod touch from a backup


Have a great day!

Jul 20, 2020 9:49 AM in response to hiral272

Hi there hiral272,


Thank you for choosing Apple Support Communities!


It sounds as though the frequently used emojis are not changing when you're using different emojis. You're in the right place, and we'd be glad to assist in seeking a solution.


Let's start with some basic steps to resolve the issue. First, let's check to see if the software on your iPhone is up to date (iOS 13.6) and then let's restart your iPhone.


On your iPhone, tap Settings>General>Software Update.


Below are some resources that can help:


Update your iPhone, iPad, or iPod touch

Restart your iPhone


We hope this helps,

Cheers!

Emoji problem

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