You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hey All,
Many thanks for taking the time to help, I think I have a 1st Gen Apple TV (maybe 2nd) when I turn it on it is stuck on the computers and settings screen. When I click the remove the devise lights up like it is receiving the message from the remote however nothing moves on the screen.
I was thinking I could reset it on the iMac but I cannot find a way to do it.
Can anyone help?
Many thanks
Lee
About the USB connection for restoring through a computer: Make sure that you use a Micro-USB cable that supports data transfer. Some cables that are bundled with other products or accessories might only support charging those products (and not transmitting data). Or they might work only with the product with which they were sold.
It doesn’t seem your unit need restoring though. It is working fine. Just not connected to the internet, and not linked to a remote. If your Apple TV remote isn’t working - Apple Support (2nd half of the page).
About the USB connection for restoring through a computer: Make sure that you use a Micro-USB cable that supports data transfer. Some cables that are bundled with other products or accessories might only support charging those products (and not transmitting data). Or they might work only with the product with which they were sold.
It doesn’t seem your unit need restoring though. It is working fine. Just not connected to the internet, and not linked to a remote. If your Apple TV remote isn’t working - Apple Support (2nd half of the page).
Welcome to the Apple Community.
If it's black it's an Apple TV 2 or later, the silver/grey one was the first.
The computers and settings app suggests it's a 2 to me and it just those apps showing means it can't connect to the internet.
Your best bet would be to borrow a remote, as it may just need connecting to the network.
Restore the Apple TV (Settings ➔ General ➔ Reset ➔ Restore or...
If your problem persists get yourself a micro USB cable for the Apple TV 2 and 3 models or a USB-C cable for the Apple TV HD (sold separately), you can restore your Apple TV from iTunes:
(You may already have a micro USB cable if you have a camera or other digital device)
The device list can be found below the volume slider near the top of the iTunes window. (MacOS 14 and earlier)
The device list can be found in the sidebar of the Finder. (MacOS 15 and later). You’ll need to ensure that the option to display iOS devices is enabled in Finder Preferences ➔ Sidebar.
Thank you for your reply!
Yes its black so must be 2nd or 3rd gen. (nothing happens if I do not plug in the power cable)
I have plugged it into the iMac and it does not come up in finder (macOS Catalina 10.15.6 (updated today)) I have checked the side bar and it is checked to show IOS devices.
The AppleTV has a flashing fast when I hit a button on the remote it "stutters" for a moment like it is receiving the message from the remote.
Thanks again for your help.
I'm surprised it doesn't show up on your Mac, restore by cable is the last hope for rescuing an Apple TV. Perhaps you could ask around and see if you can borrow a remote to see if that helps.
1ST GEN Apple TV- How to reset without remote
