Received an old computer?

Through the Apple Education Discount, I purchased a NEW Macbook Air 13in in June 2019. I have my order and everything. After having to switch to online classes and having to use zoom, I was made aware of the fact that my computer is a Macbook Air 13in from 2017 due to the fact that I can't use virtual backgrounds. Why did I get an old computer? Did they not make an updated Macbook Air in 2019? I understand it has been a year, but would I be able to return it? There's no damage to the computer whatsoever, and all of the software and such is up-to-date. I looked at the trade-in value, and it only says $360, which is ridiculous considering I bought the computer exactly 1 year ago, and Apple gave me an old one. I also understand it was/is up to me to check for this, but I assumed that since I was buying from Apple's direct website, and a NEW computer, it would be correct.

MacBook Air 11″, macOS 10.14

Posted on Jul 16, 2020 11:39 AM

Reply
2 replies

Jul 16, 2020 11:48 AM in response to SumSumDavis

MacBook Air recent models:


  • 2017
  • Late 2018 "Retina"
  • 2019 "True Tone" (released in July)
  • 2020


Apple sold both the 2017 (non-Retina) and the Late 2018 (Retina) models side-by-side until July, 2019 when the "True Tone" model was launched, at which point both the 2017 and Late 2018 models were discontinued.


So, if you bought in June, 2019 you could have selected either the 2017 non-Retina (cheaper) or the 2018 Retina (more expensive) versions, and you bought the less expensive 2017 model.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Received an old computer?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.