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camera on Macbook Pro doesn't work

I have been using Zoom almost daily for meeting with students. Today, my camera no longer works and I am not given the choice of connecting with video. I simply get audio option and a black screen instead of appearing in my meeting in person. Audio works fine but no camera.


Tried Photo booth. Same result, black screen. When I go to Photo booth the green light comes on for a couple seconds but then goes off. No other sign of life for the camera.


Went through reboot and an attempt at resetting SMC. When I go to System Preferences/Security & Privacy/Privacy, the camera is not listed in the left hand menu as the directions describe.

Advice?

MacBook Pro 13”, macOS 10.13

Posted on Jul 16, 2020 6:26 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 21, 2020 7:04 AM

Hello ReaderMac,


Welcome to Apple Support Communities!


We understand from your question that your camera on your Mac is not working. We can certainly help you with this!


This article will be a good resource for you. It will walk you through the necessary steps to resolve the question.

If your built-in camera isn’t working on your Mac


We hope this is able to resolve your issue. If you have any more questions or this does not resolve your issue, please reach back out on the thread!


Cheers.

3 replies
Question marked as Top-ranking reply

Jul 21, 2020 7:04 AM in response to ReaderMac

Hello ReaderMac,


Welcome to Apple Support Communities!


We understand from your question that your camera on your Mac is not working. We can certainly help you with this!


This article will be a good resource for you. It will walk you through the necessary steps to resolve the question.

If your built-in camera isn’t working on your Mac


We hope this is able to resolve your issue. If you have any more questions or this does not resolve your issue, please reach back out on the thread!


Cheers.

camera on Macbook Pro doesn't work

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