Smart Battery Case (iPhone 6s) Listed as "Apple Accessory"

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Smart Battery Case (iPhone 6s) Listed as "Apple Accessory"

Recently purchased two new/sealed smart battery cases from the same seller, which I use in rotation with an iPhone 6s. Both cases seems to function properly in regards to charging the phone. Initially, both cases were listed in iOS as "Apple Accessory" while being used. After a week of use, one of the cases began to appear as "Smart Battery Case", while the other continues to be shown as "Apple Accessory". I've tried the remove case/restart/insert case that an older threat suggests to have the second case update as well, but no luck so far.

iPhone 6s, 13

Posted on Jul 17, 2020 6:19 AM

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Answer 1

Top-ranking reply

MichelleT18

Community Specialist

Jul 21, 2020 10:38 AM in response to BigSpruce

Hi BigSpruce,

We understand you are using 2 Smart Battery Cases that are shown as 2 separate accessories in iPhone.

We would recommend ensuring your iPhone software is up to date. You can learn how to do so here: Update your iPhone, iPad, or iPod touch.

Additionally, the firmware for Smart Battery Cases is updating automatically when connected to Wi-Fi for a significant amount of time. We would recommend using the case shows as 'Apple Accessory' for longer durations of time so it may be updated.

If the issue persists, we would recommend you Contact Apple Support.

Hope this helps!

Thank you for using Apple Support Communities.

Cheers!

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Answer 2

BigSpruce Author

Level 1

4 points

Aug 28, 2020 5:16 PM in response to MichelleT18

Just wanted to confirm that it took several weeks for the update to occur, and the smart battery case is now listed properly in the batteries widget and on the lock screen.

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Smart Battery Case (iPhone 6s) Listed as "Apple Accessory"

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