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iPad disabled...says connect to itunes

My iPad is disabled. My dad who is elderly has forgotten password.

it says disabled, connect to iTunes.

i have done this and connects to iPad, then gives a message to respond on iPad. The iPads locked so I can’t respond. No apple stores in NZ, phone line brings me here.

Can anyone please help?

Posted on Jul 17, 2020 5:38 PM

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Posted on Jul 17, 2020 6:14 PM

See the instructions in If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support

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Best reply

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Jul 17, 2020 6:14 PM in response to Chrissynz2020

See the instructions in If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support

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iPad disabled...says connect to itunes

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