Apple Event: May 7th at 7 am PT
I change my password recently to prevent my children from accessing the ipad without my permission, they kept inputing the wrong password, resulting in a 60m lock, and then I forgot to put in the right password one last time and disabled it. Now I can't connect to iTunes when I'm prompted to - or iTunes tells me to respond on my disable iPad - a frustrating circle. Please advise
iPad mini, iOS 9
If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:
https://support.apple.com/en-gb/HT211078
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
my ipad is disabled and i can't connect to itunes
