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Iphone pro 11 glass in the back is broke after 1 day of usage

Hello,


I just bought an iphone pro 11 and since i was still waiting to receive the protective cover, I went out putting the iphone in my bag, protected by some velvet material. Unfortunately, when i came back home, there was a crack on the glass of the back. Do you know if i can do something with apple assistance/warranty?

iPhone 11 Pro, iOS 13

Posted on Jul 18, 2020 12:53 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 18, 2020 12:57 AM

moon_0903 wrote:

Hello,

I just bought an iphone pro 11 and since i was still waiting to receive the protective cover, I went out putting the iphone in my bag, protected by some velvet material. Unfortunately, when i came back home, there was a crack on the glass of the back. Do you know if i can do something with apple assistance/warranty?
https://discussions.apple.com/content/attachment/87d29037-b7cf-4947-9dcf-9bdc24eaafc4

Did you purchase AppleCare plus?


The regular limited warranty will not cover accidental damage.

4 replies
Question marked as Top-ranking reply

Jul 18, 2020 12:57 AM in response to moon_0903

moon_0903 wrote:

Hello,

I just bought an iphone pro 11 and since i was still waiting to receive the protective cover, I went out putting the iphone in my bag, protected by some velvet material. Unfortunately, when i came back home, there was a crack on the glass of the back. Do you know if i can do something with apple assistance/warranty?
https://discussions.apple.com/content/attachment/87d29037-b7cf-4947-9dcf-9bdc24eaafc4

Did you purchase AppleCare plus?


The regular limited warranty will not cover accidental damage.

Iphone pro 11 glass in the back is broke after 1 day of usage

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