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new iPhone 11 cracked back glass for no reason

Hello. Recently I got iPhone 11 128gb. After opening the box and upgrading I left it on a box in a safe place. Since I had my old iPhone I did not use it for a days. Next time I took it I noticed two small cracks on right side back glass. I also noticed a small imperfection on left side of back casing where the metal touch glass. Could that be the issue? The phone was not in use and I dont know how did that happened? Can please someone explain. The phone is brand new!!! Will warranty cover that?!?


Please check and get back to me.


Regards,

Mitja


iPhone 11, iOS 13

Posted on Apr 29, 2020 10:12 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 29, 2020 10:30 AM

As this is a user forum and you want a response from Apple you'll have to contact them directly. No one here can check anything for you.

2 replies

new iPhone 11 cracked back glass for no reason

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