You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: bianca1950
bianca1950 Author
User level: Level 1
9 points

Complaint about MacBook Pro

I purchased MacBook Pro 13 inch with 512GB just one month back. The very next day itself it started heating up inspite of not installing other apps. The fan sound is terrible. I could not take back the laptop to the same store where I bought it (Imagine istore, Alwarpet, Chennai) due to lockdown. So,I took it to the nearby apple care centre (iplanet, Selaiyur, Chennai) and asked them to rectify it. They took it for service and after five days it was returned to me saying that the problem was rectified and hereafter , the laptop will not get heated. After coming back home, when started using, again I am facing the same issue. It is really annoying. What do I do next?


Posted on Jul 18, 2020 1:54 AM

Reply
Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,544 points

Posted on Jul 18, 2020 2:05 AM

You can try the following (however I am sure that the repair center also tried)- You may even go directly to step 5 if you like at any time.

  1. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the screen issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.
  5. If none of the above works then take it back to the service center and have them check it out again.


Axel F.

View in context
2 replies
Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,544 points

Jul 18, 2020 2:05 AM in response to bianca1950

You can try the following (however I am sure that the repair center also tried)- You may even go directly to step 5 if you like at any time.

  1. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the screen issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.
  5. If none of the above works then take it back to the service center and have them check it out again.


Axel F.

Reply

Complaint about MacBook Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up