Why is Other taking up 29 GB on my iPhone 6 I only have 32 GB

Why is Other taking up 29 GB on my iPhone 6 I only have 32 GB

iPhone 6s, iOS 13

Posted on Jul 18, 2020 2:08 PM

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2 replies

Jul 22, 2020 10:17 AM in response to Matheuss999

Hi there Matheuss999,


Thank you for choosing Apple Support Communities!


It sounds as though you're seeing that the "Other" storage category is using 29GB out of 32GB of storage on your iPhone. You're in the right place, and we'd be glad to assist in seeking a solution.


First, let's make sure your iPhone is updated to iOS 13.6. Be sure to create a fresh backup of your data. If you're unable to back up to iCloud, you could use a computer: How to back up your iPhone, iPad, and iPod touch. Then, Update your iPhone, iPad, or iPod touch.


If you are already updated or you still see 29 GB of Other storage after, use this to contact Apple: Get Support


We hope this helps,

Cheers!

Jul 22, 2020 10:43 AM in response to Matheuss999

Matheuss999:


Just in case you are unable to update your iPhone 6, due to lack of space (due to this "Other" stuff that's taking up so much space):


Follow the procedures for backing up (you probably did, already, in preparing to update).


Erase your iPhone.


Restore from backup.


See:

How to back up your iPhone, iPad, and iPod touch - Apple Support


Erase all content and settings from iPad - Apple Support


Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

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Why is Other taking up 29 GB on my iPhone 6 I only have 32 GB

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