You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

vatechuser Author

Level 1

9 points

Purchased iTunes files aren't showing in iTunes Media/music folder on PC (Windows 10)

Hi,

I'm working on a video project and have been adding songs that I purchased on iTunes. For most songs, this has been an easy process. I have been going to: This PC-->Music-->iTunes-->iTunes Media-->Music and the purchased songs have been there to click on and add.

When I tried that for another song, it's not showing up there. I paid for it in iTunes (evidenced by the word "play" and I tried to buy it again to see if that was the issue and it wouldn't let me). Instead, the song is showing up in Apple Music, which is protected. It's located here: This PC-->Music-->iTunes-->iTunes Media-->Apple Music

I've tried restarting my PC, restarting iTunes, syncing my phone to my PC, checking my synced settings, searching for the song in hidden folders...nothing is working to show my purchased song.

Is there anything else I can try? Thanks for your help.

Windows, Windows 10

Posted on Jul 18, 2020 3:29 PM

Top-ranking reply

turingtest2

Level 10

274,564 points

Posted on Jul 18, 2020 4:26 PM

At a guess you added Apple Music versions of these tracks to your library before you made your purchases. You need to remove the local download, then redownload the purchased items. In the off chance that you still get the Apple Music copies you might need to remove the items from iCloud Music library then check for hidden purchases, which can be restored, and downloaded as DRM free tracks. See Hide and unhide music, movies, TV shows, audiobooks, and books - Apple Support if required.

tt2

View in context

Purchased iTunes files aren't showing in iTunes Media/music folder on PC (Windows 10)

Similar questions