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No connection b/n Itunes and my Iphone

I can't connect my Iphone to ITunes.


(Build 9200)

Sony Corporation VPCSC31FM

iTunes 10.4.1.10

QuickTime 7.7

FairPlay 1.12.20

Apple Application Support 1.5.2

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 3.4.1.2

Apple Mobile Device Driver not found.

Bonjour 3.0.0.2 (333.2)

Gracenote SDK 1.9.1.485

Gracenote MusicID 1.9.1.102

Gracenote Submit 1.9.1.133

Gracenote DSP 1.9.1.43


iTunes Serial Number 004FAE7006766408


Current user is not an administrator.

The current local date and time is 2020-07-19 13:01:25.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.



**** External Plug-ins Information ****


No external plug-ins installed.


**** Network Connectivity Tests ****


Network Adapter Information


Adapter Name: {E81D7933-8667-4A5B-87FD-B593B12BF8A5}

Description: Realtek PCIe GbE Family Controller

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 03:00:00 1970


Lease Expires: Thu Jan 01 03:00:00 1970


DNS Servers:


Adapter Name: {30760AF4-C59A-4EB3-8044-9B989F147E91}

Description: Intel(R) Centrino(R) Wireless-N 6150

IP Address: 192.168.1.3

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

Lease Obtained: Sun Jul 19 11:30:53 2020


Lease Expires: Mon Jul 20 11:30:53 2020


DNS Servers: 192.168.1.1


Adapter Name: {9743F5A4-0EB8-462A-A294-E978E97C7B8E}

Description: Microsoft Wi-Fi Direct Virtual Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 03:00:00 1970


Lease Expires: Thu Jan 01 03:00:00 1970


DNS Servers:


Adapter Name: {25C5DC86-F814-4DB4-B466-14B959E1563E}

Description: Microsoft Wi-Fi Direct Virtual Adapter #2

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 03:00:00 1970


Lease Expires: Thu Jan 01 03:00:00 1970


DNS Servers:


Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

SSL 3.0 Support: Disabled

TLS 1.0 Support: Enabled


Firewall Information


Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.


Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

iTunes has never successfully accessed the iTunes Store.




**** Device Connectivity Tests ****


iPodService 10.4.1.10 (x64) is currently running.

iTunesHelper 10.4.1.10 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.


No Universal Serial Bus Controller found.


No FireWire (IEEE 1394) Host Controller found.


**** Device Sync Tests ****


No iPod, iPhone, or iPad found.


iPhone 6s Plus, iOS 13

Posted on Jul 19, 2020 2:04 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 19, 2020 9:36 AM

If your phone is a recent model it will require a later version of iTunes than the one you're running. So update iTunes.


An iPhone SE, iPhone 11 and iPhone 11 Pro for example, all require iTunes 12.10 or later, so my guess is that slightly older models will still need a later version than iTunes 10.


In fact, it looks to me, from what I can tell, as though both iOS 12 or iOS 13 need - at the very least, iTunes 12.8.

Similar questions

2 replies
Question marked as Top-ranking reply

Jul 19, 2020 9:36 AM in response to Arolsen_1985

If your phone is a recent model it will require a later version of iTunes than the one you're running. So update iTunes.


An iPhone SE, iPhone 11 and iPhone 11 Pro for example, all require iTunes 12.10 or later, so my guess is that slightly older models will still need a later version than iTunes 10.


In fact, it looks to me, from what I can tell, as though both iOS 12 or iOS 13 need - at the very least, iTunes 12.8.

No connection b/n Itunes and my Iphone

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