Apple iPhone SIM Tool SLICED MY THUMB

Question

Level 1

10 points

Apple iPhone SIM Tool SLICED MY THUMB

*I DIDN'T POKE MYSELF*

The inside of the sim tool (marked below) sliced my finger as I was demonstrating how to use one. It came from a brand new iPhone SE 2020 right from the box. As I pushed the sim tool into the tray hole, my finger slid along the sim tool and the inside of the tool cut me. WHY IS THIS SHARP?! I bled pretty bad believe it or not and this is outrageous! I demand an answer directly from Apple as to why they left the inside of this sim tool so sharp! THIS IS UNSAFE. Imagine a "paper cut" from a piece of brushed metal that wasn't sanded down correctly. IT HURT and it cut deep enough to draw blood for about a good ten minutes. I would never recommend using these sim tools ever.

iPhone SE

Posted on Jul 19, 2020 8:12 PM

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Answer 1

Jamesd49

Level 7

23,251 points

Jul 20, 2020 3:55 PM in response to sickonset717

Remove or switch the SIM card in your iPhone or iPad - Apple Support

Maybe that will help you in the future.

So what was the point in your post?

The Apple communities are a user to user community, where we help with technical questions/issues

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Answer 2

i_rina

Community Specialist

Jul 20, 2020 7:13 AM in response to sickonset717

Thank you for participating in the Apple Support Communities.

We want to make sure you reach the right team for help with your SIM-eject tool. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

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Answer 3

sickonset717 Author

Level 1

10 points

Jul 20, 2020 2:52 PM in response to Jamesd49

First of all, that response was naive. Second, even if it was* operator error, why should I have been cut by this type of tool? There is no reason why Apple should have any sharp edges on this type of tool. Thanks.

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Answer 4

Jamesd49

Level 7

23,251 points

Jul 20, 2020 3:22 PM in response to sickonset717

There is nothing wrong with my response.

It is operator error, you need to be careful.

I have checked mine and there is no sharp edges.

You are not speaking to Apple, this is a user to user community

Contact Apple here - Contact Support

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Answer 5

sickonset717 Author

Level 1

10 points

Jul 20, 2020 3:49 PM in response to Jamesd49

You're assuming it is operator error. I was using it exactly how it was intended to be used. So, therefore, it is not operator error. However, I don't doubt that yours doesn't have sharp edges. I've used plenty in the past as well in the same manner I used this one and I've been fine. This one in particular had a sharp edge, though. I appreciate your reply as well.

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Answer 6

Jamesd49

Level 7

23,251 points

Jul 20, 2020 1:59 AM in response to sickonset717

Sounds like user error

You are not speaking to Apple, this is a user to user community

Contact Apple here - Contact Support

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Answer 7

sickonset717 Author

Level 1

10 points

Jul 20, 2020 4:32 PM in response to i_rina

Thank you!

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Answer 8

deggie

Level 10

167,183 points

Jul 20, 2020 5:21 PM in response to sickonset717

When you contact Apple ask them to send a replacement tool and dispose of that one. And see if they will pay you for the cost of vaseline and a band aid.

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Answer 9

sickonset717 Author

Level 1

10 points

Jul 20, 2020 6:33 PM in response to deggie

Thanks for the reply.

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Apple iPhone SIM Tool SLICED MY THUMB

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