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User profile for user: JamesLister
JamesLister Author
User level: Level 1
4 points

iPad Activation Lock - Deleted Apple ID - Help!

Hi,


I'm trying to sell my son's old iPad Mini 2 as we've got him a new Air, but when I've come to reset the iPad Mini it is saying "Activation Lock" and requesting his Apple ID details. Normally this wouldn't be an issue but we set him a new Apple ID up for his new iPad and deleted the old one.


Is there any way to get this unlocked? I have the recovery code from Apple which I was given when I deleted his old Apple ID to prove this is a legitimate request and I'm not trying to unlock a stolen iPad!


Thanks

iPad mini 2 Wi-Fi

Posted on Jul 20, 2020 4:39 AM

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User profile for user: Rudegar
Rudegar
User level: Level 10
171,306 points

Posted on Jul 20, 2020 4:53 AM

the appleID is pretty much the social security number of apple, all purchases and game progress and the likes are tied to it, making a new one is a counter productive move really then evt. app and game purchases are lost


the activation lock is a theft protection, it's not located on the device but on apples servers

you need their help to remove it if you can't get this page guide to work Turn off Activation Lock - Apple Support

maybe with the help of https://iforgot.apple.com/password/verify/appleid


then you need

Get Support

and or Genius Bar Reservation and Apple Support Options - Apple

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User profile for user: Rudegar
Rudegar
User level: Level 10
171,306 points

Jul 20, 2020 4:53 AM in response to JamesLister

the appleID is pretty much the social security number of apple, all purchases and game progress and the likes are tied to it, making a new one is a counter productive move really then evt. app and game purchases are lost


the activation lock is a theft protection, it's not located on the device but on apples servers

you need their help to remove it if you can't get this page guide to work Turn off Activation Lock - Apple Support

maybe with the help of https://iforgot.apple.com/password/verify/appleid


then you need

Get Support

and or Genius Bar Reservation and Apple Support Options - Apple

Reply
User profile for user: LACAllen
LACAllen
User level: Level 8
43,434 points

Jul 20, 2020 4:51 AM in response to JamesLister

Is there any way to get this unlocked? I have the recovery code from Apple which I was given when I deleted his old Apple ID to prove this is a legitimate request and I'm not trying to unlock a stolen iPad!

If the Apple ID is deleted, that code is of zero value.


Suggest you contact Apple support and be ready to provide the original purchase receipt.




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iPad Activation Lock - Deleted Apple ID - Help!

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