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Apple Pay

My friend sent me $300 on Apple Pay. I cannot accept this payment because I have no ID to verify myself. The money was already taken from his bank. I went to my transactions and the payment doesn’t show up there for me to send it back. How do I get him his money back?

iPhone XR, iOS 13

Posted on Jul 20, 2020 10:06 AM

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Question marked as Top-ranking reply

Posted on Jul 20, 2020 10:31 AM

He can cancel it from his end. Have him see the following from Send and receive money with Apple Pay - Apple Support


How to cancel or dispute a payment


  1. Open the Messages app, then open the conversation and tap the payment. 
  2. Your Apple Cash card will open in the Wallet app. Under Latest Transactions, tap the payment, then tap it again. 
  3. Tap Cancel Payment.

If you don't see Cancel Payment, the person has already accepted the payment. Try asking the recipient to send the money back to you instead.

It can take 1-3 business days for the money to be refunded, depending on your bank or card issuer.

1 reply
Question marked as Top-ranking reply

Jul 20, 2020 10:31 AM in response to KyraFoster1

He can cancel it from his end. Have him see the following from Send and receive money with Apple Pay - Apple Support


How to cancel or dispute a payment


  1. Open the Messages app, then open the conversation and tap the payment. 
  2. Your Apple Cash card will open in the Wallet app. Under Latest Transactions, tap the payment, then tap it again. 
  3. Tap Cancel Payment.

If you don't see Cancel Payment, the person has already accepted the payment. Try asking the recipient to send the money back to you instead.

It can take 1-3 business days for the money to be refunded, depending on your bank or card issuer.

Apple Pay

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