on i phone x it is jammed. pushed up volume, then down volume, then right side off button until apple logo appears. Tried to swipe up to enter number code, code will not enter and then screen goes black. How do I get the phone to log on?

i-phone 10 is jammed. Pushing up volume, down volume, right side on-off button until apple logo appears is done. The screen comes up with "swipe up" but that does not work. What to do to

unlock phone?


iPhone X, iOS 13

Posted on Jul 20, 2020 11:40 AM

Reply
1 reply

Jul 23, 2020 12:48 PM in response to Stuart-142

Hi Stuart-142,





Thank you for using Apple Support Communities. 




We see from your post that you have an issue with your iPhone being frozen. You are not able to enter a code. We want to help. You can look at the steps in this article that talks about If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


If you need further assistance with this after following those steps, you can Contact Apple for support and service - Apple Support


Hope that helps.



Best Regards!

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on i phone x it is jammed. pushed up volume, then down volume, then right side off button until apple logo appears. Tried to swipe up to enter number code, code will not enter and then screen goes black. How do I get the phone to log on?

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