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Stained screen on one week old 2020 Macbook Pro 13"

Hey people, just picked up. my new machine and I have noticed staining on the screen which upon research is common on a lot of older machines but can't see if it is for 2020 models? What are my options here? I dont feel like I should pay £1800 for a model where I can see actual stains on the screen whilst using the machine. I dont want to start using products to clean it as it's less than a week old!


Cheers

MacBook Pro 13″, macOS 10.15

Posted on Jul 20, 2020 1:31 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 20, 2020 1:38 PM

Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple device.
  3. Primary support help at Contact Support.
  4. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


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1 reply
Question marked as Top-ranking reply

Jul 20, 2020 1:38 PM in response to Muskman1

Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple device.
  3. Primary support help at Contact Support.
  4. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


Stained screen on one week old 2020 Macbook Pro 13"

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