iPhone 7 & Acura TLX CarPlay

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iPhone 7 & Acura TLX CarPlay

I have an iPhone 7 (iOS 13.5.1) and an Acura TLX. Since I have had the new Acura (the first TLX with CarPlay), I have never had consistent service. This despite, getting Acura to reinstall a new Infotainment centre and using my phone with a TLX loaner, the problem persists. Therefore, there is a problem with the phone and/or CarPlay.

This problem is not new and is not limited to iPhone 7s or Acura's TLX: https://discussions.apple.com/thread/250077244

Therefore, I would like to know if Apple is doing anything about this issue. I want to upgrade to the iPhone 11 Pro, but cannot invest if the problem persists. Ideally, I don't have to do that since I have MacBook Airs and iPad Pro.

The only fix is turning my car on and off, which is not possible do on all drives. Many times, I have had to turn my phone off and on, or just disconnect and avoid using CarPlay.

Posted on Jul 20, 2020 4:12 PM

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Answer 1

Leanne_68

Community Specialist

Jul 23, 2020 3:32 PM in response to LTfromTO

Hello there LTfromTO,

Thank you for using Apple Support Communities! We understand that you are having an issue with CarPlay not working as expected. We are more than happy to help you out with this

To troubleshoot, follow the steps in this article:

If you need help with CarPlay

If you continue to have issues, we recommend contacting Apple Support. You can reach us here:

Contact Apple for Support and Service

We hope this helps! Have a great day!

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iPhone 7 & Acura TLX CarPlay

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