Cloud Status = Blank

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Level 1

100 points

Cloud Status = Blank

Hello,

My Music library contains ~19,000 songs. Out of those, 9,000 songs have no "Cloud status" on my Mac.

I believe this issue happened when I moved from an old iTunes Match subscription to Apple Music subscription.

These 9,000 songs can be streamed from my iPhone but cannot be downloaded to my device for offline playback due to the glitch of the songs not having a valid cloud status. If I delete one of these trouble songs from my library and re-add it, it will either be matched or uploaded and all is good.

However I don't want to do this for all 9,000 songs as I will lose all my date added and play count information.

Does anyone have a solution for fixing songs in Music that do not have any Cloud status?

Or is there a way to delete these 9,000 songs from my library and be able to re-add them back with the metadata preserved?

I tested on a few tracks by exporting an .xml playlist file, deleting the song, re-adding the song, and importing the .xml playlist file but that did not work to preserve the metadata. That was all lost once I deleted the song from my library.

Thanks!

Posted on Jul 20, 2020 9:04 PM

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Answer 1

Top-ranking reply

Jimzgoldfinch

Level 7

28,435 points

Jul 21, 2020 1:06 AM in response to skeelo221

Hi,

Have you tried selecting update iCloud library? If that didn’t work then try the following. (As you have established, you need to delete then readd.)

As a possible alternative, try selecting the tracks and then create a copy (I’m assuming that they are still in your library on your computer). This copy will retain metadata and play count. You will need to delete the original. You may find that the iCloud status on the new version will be “removed “. You’ll need to select and add to iCloud.

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Answer 2

skeelo221 Author

Level 1

100 points

Jul 28, 2020 9:06 AM in response to Jimzgoldfinch

Thanks for your reply.

Updating iCloud library did not solve this issue for me. It has been going on for quite a while, through many computer restarts, Mac OS software updates, etc...

In order to preserve my metadata (except for the date added field) I ended up making a duplicate of the 9,000 songs by converting them to a new copy. I then deleted the originals as you mentioned, and then manually added the new "duplicate" songs to my library. As you can imagine, this took a very long time to convert 9,000 songs and to re-add / match to my library.

But it has completed and all is well for now!

Thanks for the idea to convert

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Cloud Status = Blank

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