Stuck on a globe with a exclamation Mark (please help)

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Stuck on a globe with a exclamation Mark (please help)

Ive downloaded an update on my MacBook Air. But when my Mac reset to download the update, it showed me the prohibitive sign. I tried using the network recovery but it didn’t work, I got a globe with a exclamation mark with some numbers under it. On the Apple support page, it says to use the Ethernet cable. But I don’t have that in my possession right now, currently I’m very worried about my Mac. I don’t know if it’s my WiFi or my Mac internally. If anybody can help thank you!

MacBook Air 13″, macOS 10.15

Posted on Jul 20, 2020 9:52 PM

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Answer 1

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Tesserax

Level 10

152,918 points

Jul 21, 2020 7:54 PM in response to He_lp

Ah, this relates to the Apple T2 chip: If your Mac starts up to error -1008f - Apple Support

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Answer 2

Tesserax

Level 10

152,918 points

Jul 20, 2020 9:57 PM in response to He_lp

The error you are seeing is often related to your Internet connection, which can sometimes be resolved by using an Ethernet connection between your notebook and your router. This is where a USB-C-to-Ethernet adapter would come in handy.

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Answer 3

Tesserax

Level 10

152,918 points

Jul 21, 2020 5:53 PM in response to He_lp

The information you were told is incorrect. You can connect your notebook to a network either by a wireless or wired connection. Using one type does not exclude the notebook's ability to use the other.

As I mentioned, this type of error typically relates to using a wireless connection, but also the how your notebook is connecting t the Internet. For example, if you are required to enter a username/password in order to gain Internet access (something you would find at a hotel), the Internet Recovery Mode will not work. There are a number of other reasons for it to fail as well.

Per chance are you also seeing an error number, something like: -2002f, along with the globe?

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