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iphone restore with a new phone number and lost iphone

in January we received a iphone 11 on a new plan and my son lost it this weekend in the river somewhere. It's gone. Luckily back in January when we signed up with the new plan we backed it up to the itunes account with all of that phones info. So we are getting a new iphone 11 today but we have changed his number now with this new iphone and obviously we don't have his old one to transfer over all of the data. SO the question is can we pull his old uploaded data from his January upload and put it on this phone now or will it now show up because the phone numbers won't match up now and we can't link both iphones together? Or how can i get his old data and pics from his old phones and other phone number on this new iphone? Thanks

Posted on Jul 21, 2020 6:36 AM

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Question marked as Top-ranking reply

Posted on Jul 24, 2020 8:52 AM

Hello neiderm,


Thank you for stopping by Apple Support Communities. From what you've described, you'd like to restore your son's iPhone from a backup. We'd love the chance to help out.


Since backups are associated with an Apple ID, changing the phone number would not affect the ability to restore a backup to his new iPhone. Check out the information here about how to restore a backup: Restore your iPhone, iPad, or iPod touch from a backup.


If he was using iCloud Photos, to redownload his photos, you can sign in to iCloud and enable Photos: Set up and use iCloud Photos.


Take care.

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Question marked as Top-ranking reply

Jul 24, 2020 8:52 AM in response to neiderm

Hello neiderm,


Thank you for stopping by Apple Support Communities. From what you've described, you'd like to restore your son's iPhone from a backup. We'd love the chance to help out.


Since backups are associated with an Apple ID, changing the phone number would not affect the ability to restore a backup to his new iPhone. Check out the information here about how to restore a backup: Restore your iPhone, iPad, or iPod touch from a backup.


If he was using iCloud Photos, to redownload his photos, you can sign in to iCloud and enable Photos: Set up and use iCloud Photos.


Take care.

iphone restore with a new phone number and lost iphone

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