phone will not update

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tynisha162 Author

Level 1

8 points

phone will not update

My phone will not update

iPhone XS Max, iOS 13

Posted on Jul 21, 2020 9:28 AM

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Answer 1

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kb1951

Level 10

126,173 points

Jul 21, 2020 9:51 AM in response to tynisha162

See if this helps: https://support.apple.com/en-us/HT201407. You may also want to contact your carrier to see if you need a carrier update.

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Answer 2

tynisha162 Author

Level 1

8 points

Jul 21, 2020 9:49 AM in response to kb1951

I was told by apple support to go into recovery mode ad try to update on my pc , once i did that my phone now says unable to activate an update is required it is basically trying to set up the phone like it is a new phone

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Answer 3

kb1951

Level 10

126,173 points

Jul 21, 2020 9:37 AM in response to tynisha162

Why not? What happens when you try to do it? See if this helps: https://support.apple.com/en-us/HT201263

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phone will not update

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