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Xantismom Author

Level 1

4 points

my apple tv wont come on blank screen

How can I reset my apple tv to factory setting via computer

Apple TV 4K, tvOS 13

Posted on Jul 21, 2020 5:18 PM

Best reply

Urquhart1244

Community+ 2024

Level 10

139,752 points

Posted on Jul 21, 2020 10:05 PM

Is the status light glowing continuously? Then the device has started up successfully and is in working condition. A reset wouldn’t change anything then. The status light would be flashing if it needed a reset or restore.

Users of the Apple TV 4K model can’ t restore this unit through a computer themselves. This has to be done by an Apple technician. You may make an appointment, if needed.

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