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User profile for user: SilvaE
SilvaE Author
User level: Level 1
5 points

Apple TV 4K screen blank

How to reset Apple TV once we can’t get anything on tv screen? After selecting the incorrect resolution I’m stuck with black screen. Holding down menu and volume up not doing anything

Apple TV 4K, tvOS 15

Posted on Aug 24, 2022 6:32 AM

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,364 points

Posted on Aug 24, 2022 9:16 AM

For black screens caused by invalid resolutions, see here:

If your Apple TV doesn't turn on - Apple Support

• If you see the Apple logo and then a black screen, hold Menu and Volume Down for 6 seconds, then release. Your Apple TV will switch to a new resolution every 20 seconds. Select OK to choose a resolution or Cancel to quit.

But it seems you already tried something with those keys.

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,364 points

Aug 24, 2022 9:16 AM in response to SilvaE

For black screens caused by invalid resolutions, see here:

If your Apple TV doesn't turn on - Apple Support

• If you see the Apple logo and then a black screen, hold Menu and Volume Down for 6 seconds, then release. Your Apple TV will switch to a new resolution every 20 seconds. Select OK to choose a resolution or Cancel to quit.

But it seems you already tried something with those keys.

Reply
User profile for user: SilvaE
SilvaE Author
User level: Level 1
5 points

Aug 24, 2022 8:58 AM in response to SilvaE

Problem solved after disconnecting the Apple TV cables (power and hdmi). Waited about 5 minutes reconnected and it works again. Frustrating experience. I was considering buying a new device since my Apple TV is about 13 months old and not under guarantee. It would be easier than dealing with Apple Store

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Apple TV 4K screen blank

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