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Sprice08 Author

Level 1

4 points

Apple TV 4K HDR

My new Apple TV is in the wrong Resolution and the screen is black and I can not get it to swap back. Any help?

Apple TV 4K, tvOS 14

Posted on May 26, 2021 7:21 PM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

143,088 points

Posted on May 26, 2021 7:49 PM

Use the key combo below to switch resolutions until you find a valid one.

If your Apple TV doesn't turn on - Apple Support

If you see the Apple logo and then a black screen

If you see the Apple logo and then a black screen, hold Menu and Volume Down for five seconds, then release. Your Apple TV will switch to a new resolution every 20 seconds. Select OK to choose a resolution or Cancel to quit.

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Apple TV 4K HDR

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