Changing Country/Region

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Level 1

4 points

Changing Country/Region

I have been trying to add my credit card information on to my phone but for the past few days it has not been letting me change my information. I have recently moved from South Africa to South Korea and I am trying to change my country to South Korea but when ever I go to iTune and App Stores > Apple ID > View Apple ID > Country/Region It says that "You cannot change the store front information for your account at this time". I have no active subscriptions, or any bills I have to pay on this account. Because of this issue I haven't been able to download any apps too. Please let me know how I can solve this.

iPhone 11 Pro, iOS 13

Posted on Jul 21, 2020 6:16 PM

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Answer 1

Best reply

Eric Root

Level 10

684,135 points

Jul 21, 2020 6:21 PM in response to claraerim

You need a zero account balance and you need to cancel all your subscriptions. If you have cancelled all subscriptions, but some haven’t expired, contact iTunes Support. You need a valid credit card issued by a bank in the country the store is in and you need a billing address in that country. If you have an account balance, either buy something more expensive and pay the balance with a credit card or contact iTunes Support and ask them to zero balance your account.

Purchases - View, change, or cancel your subscriptions.

Purchases - Subscriptions not billed through Apple

Region - Change your iTunes Store, iBooks Store, or App Store country or region.

If necessary, contact iTunes Support. Follow through the screens to get a chat or telephone option.

iTunes Support – world wide

Apple Support schedule phone call

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Changing Country/Region

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