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Safari favorites disappear when I reorganize them

Hello Community,


I experience a strange bug on my 27' iMac. Every time I try to reorganize my favorites bar in safari, the favorite disappear. It's invisible as long as the mouse is hovering the favorite, then it's visible again. The synchro with iCloud is active, but I do not have the same problem on my MacBook Air.


I already tried many things :

  • Cleaning cache
  • Cleaning cookies (because why not…)
  • Deleting all favorites. Even with the default favorites, the problem still occurs
  • Deleting the Safari folder in /library
  • Disabling iCloud synchro
  • Reinstalling macOS Catalina (I had time…)


None of this worked. I have no active extension and all my software is up-to-date.


I have no other idea. Can someone please help me ?

iMac 27″, macOS 10.15

Posted on Jul 22, 2020 3:43 AM

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11 replies

Jul 23, 2020 1:43 AM in response to frantzmuller

A Few Thoughts:


Backup your Mac: To prevent data loss, be sure to Back up your Mac with Time Machine.


Then...


Boot the Mac in Safe Mode:

  1. Boot into Safe Mode: Shut it down, wait 30 seconds, hold down the sift key upon boot
  2. Use Safe Mode: Leave booted into it for 30 seconds
  3. Boot Up Normally: When booting into Safe Mode items, such as login items, do not run, and things may be fixed, such as corrupt settings


Then...


  • Clear Temporary Internet Files

Try clearing your Temporary Internet Files (Cookies & Cache) of Safari. Cookies perform remembrance of certain site-entered data. Whereas Cache keeps a snapshot of the last time you visited a site.  Use this Link: Clearing History and Cache - Apple Communities


Then...


  • Scan for Malware:

Start with running a scan for malware, using Malwarebytes for Mac and remove what is found. Malware (short for: Malicious Software) is software that makes you Mac operate in undesired manors. So, once found, remove it from the quarantine.


Then...


Sometimes changes are made to the system and then settings (i.e. for the Safari) become manipulated, technically. So, reset both on your Mac.


And, if Nothing Above Works...


  • Reinstall the macOS:

Nothing would be lost. It's just that misplaced items would be placed back to where they should be and corrupt system files would be replaced by clean files. Go Here: Reinstall macOS - Apple Support. Use the third bulleted method: [command + r].

To prevent data loss, be sure to Back up your Mac with Time Machine, prior to the reinstall.

Jul 22, 2020 11:30 PM in response to TheLittles

So I tried to reinstall macOS once again. It doesn't work. Worse : I get the problem as soon as the installation of macOS 10.15.6 is finished. Even without restoring my data.


Now I think this problem specifically happens with macOS and my iMac 5K (with Radeon Pro Vega 48 8 Go). Is that possible ?

It's really annoying to see the favorites disappear when you need them. Here is a preview :


https://youtu.be/bxpN8MOgFZ4


Jul 22, 2020 5:02 AM in response to frantzmuller

frantzmuller Said:

"Safari favorites disappear when I reorganize them: Thank you for your answer, I tried and I still get the error. So it's the MacOS install…but what can I do ? I reinstalled 10.15.5 (not efficient) then I updated to 10.15.6 (neither)."

-------


You are welcome.


Reinstall the macOS:

Nothing would be deleted. It's just that items that have become corrupted or deleted, would be replaced or reinstalled back to where they should be. Go Here: How to reinstall macOS from macOS Recovery - Apple Support


Important:

Create a Time Machine Backup First:

Prior to the reinstallation of your macOS, be certain to backup your Mac using a Time Machine Backup. That way, you can have something to restore your Mac from, should anything go wrong with the reinstall. Use an external hard drive that is at least 1.5 the total storage capacity.

Jul 23, 2020 9:53 AM in response to frantzmuller

frantzmuller Said:

"[...]So the guilty is probably the Radeon Pro Vega 48 8 Go driver, right ? Now the thing is… there is no update for this card on the AMD website, probably because this version only exists for the iMac. Does that mean I cannot do anything but waiting for Big Sur and hoping for a fix ?"

-------


Downgrade to Catalina:

There may be no fix for this, yet. So downgrade to Catalina. Did you create a Time Machine Backup of your Mac prior to this install? If so, login to Recovery Mode, and restore to it. Always be certain you create a Time Machine Backup prior to any upgrade whatsoever. And this is a pure example of why.


Elsewise, you need to do a clean install, and reinstall everything.

Jul 22, 2020 3:54 AM in response to frantzmuller

frantzmuller Said:

"Safari favorites disappear when I reorganize them"

-------


Trying a New Administrator User:

Create a temporary second Administrator user, log into it, and see if you still get this error.


  • If you don't get the error, it is likely something configured in your current user.


  • If you do get the error, it is likely to be the macOS install itself

Jul 23, 2020 1:24 AM in response to TheLittles

No, it's not fine. Safari doesn't reorganize to alphabetical order, I do. And the fact the favorite disappear isn't normal (it doesn't happen with my other machines).

The video doesn't show it but sometimes the favorite also disappears with a simple mouse hover. It's really disturbing, believe me, and makes me want to use Chrome !

I have no idea to solve this problem…

Jul 23, 2020 8:50 AM in response to TheLittles

OK ! For the first time something worked ! Booting into safe mode makes the problem disappear.


So the guilty is probably the Radeon Pro Vega 48 8 Go driver, right ? Now the thing is… there is no update for this card on the AMD website, probably because this version only exists for the iMac.


Does that mean I cannot do anything but waiting for Big Sur and hoping for a fix ?

Safari favorites disappear when I reorganize them

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