Siteground + Safari + site not loading or timeout issues

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Level 1

10 points

Siteground + Safari + site not loading or timeout issues

This is a long standing issue I have been having with Siteground. Recently saw a thread here (closed) that said the issue does not happen with their Cloud hosting solutions but does with their shared hosting. Recently I moved to their Geek plan but still facing the issue. The site starts loading on Safari.. then nothing happens for a while ..and shows this error - Safari could not open because server stopped responding. Now this usually has not been seen in Chrome or Firefox. But happens regularly on Safari. If anyone can shed some light on this and help me in the right direction it would be great.

MacBook Air 13″, macOS 10.15

Posted on Jul 22, 2020 5:54 AM

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Answer 1

chris_g1

Community Specialist

Jul 25, 2020 1:00 PM in response to arjunny

Hello arjunny,

Welcome to Apple Support Communities!

We understand from your question that Safari is not loading a webpage for you. We can certainly help you with this!

This article will be a good resource for you. It will walk you through the necessary steps to resolve the question.

If Safari doesn't load a page or webpage items are missing

We hope this is able to resolve your issue. If you have any more questions or this does not resolve your issue, please reach back out on the thread!

Cheers.

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Answer 2

arjunny Author

Level 1

10 points

Jul 28, 2020 2:51 AM in response to Eric Root

Hi Eric

Users are universally reporting the issue with the site I mention here. The site loads absolutely fine in Chrome and Firefox but not on Safari. Initially the loading is fine. But if you are idle for say 3-4 minutes and get back to the site it just does not load and shows this at the end - safari could not open the page because the server stopped responding.

This issue was raised on the forums here before - https://discussions.apple.com/thread/7393612

I am wondering if there is a way to get in touch with this ID GoatData who had raised and solve the issue earlier in the thread above.

Thanks for help.

Cheers.

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Answer 3

MoonJ.

Community Specialist

Jul 28, 2020 10:24 AM in response to arjunny

arjunny,

Thank you for the additional information regarding your device.

We would recommend reaching out to Contact Apple Support

Cheers.

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Answer 4

arjunny Author

Level 1

10 points

Jul 28, 2020 2:46 AM in response to chris_g1

Hi Chris

Thanks. We have tried the usual suspects in the article you mention. Unfortunately the issue didn't get resolved. It is more related to the issue raised earlier in this thread. https://discussions.apple.com/thread/7393612

Cheers

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Answer 5

Eric Root

Level 10

685,257 points

Jul 26, 2020 12:43 PM in response to arjunny

Are you running any anti - virus programs? Using a VPN?

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About.

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.

Etrecheck – System Information.

Web site version if required. https://etrecheck.com

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Siteground + Safari + site not loading or timeout issues

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