I have an older iPad I haven’t used in over a year. I can’t remember the password. I tried going through the restore function in iTunes. It still is asking for the iPad password. Can anyone help? I just want to restore it to factory settings so I can give it to my grandson
[Re-Titled by Moderator]
iPad, iPadOS 13
If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:
https://support.apple.com/en-gb/HT211078
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Before passing the iPad to a new user, follow this procedure to properly prepare the iPad:
What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support
If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:
https://support.apple.com/en-gb/HT211078
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
Before passing the iPad to a new user, follow this procedure to properly prepare the iPad:
What to do before you sell, give away or trade in your iPhone, iPad or iPod touch – Apple Support
Try using recovery mode and remember that if you are given the option to update or restore, you must choose restore.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
It shouldn’t ask you for the password when you use recovery more. Have you tried it several times?
Thanks, but that’s the first thing I tried and it still tells me I need the password.
I tried it twice last night, no luck. We changed the Apple iTunes password, then started again. Someone want to tell me why it worked now.
Thanks everyone for your help!
I can't remember the iPad password
