Can’t View Movie on AppleTV

Question

Level 1

12 points

Can’t View Movie on AppleTV

movie on appletv doesnt have the option to hit play!! however you can play the trailer. and this is a FREE movie. Nor does it show other ways to watch.....

I have the iPad, 7th Generation.

iPad

Posted on Jul 22, 2020 11:27 AM

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Answer 1

cp from OH

Community Specialist

Jul 26, 2020 7:56 AM in response to MzLegz

Hey there, MzLegz.

Welcome to the Apple Support Communities! Thanks for your post about being unable to start a specific movie from the Apple TV app. We'd be glad to see what we can do to help you out.

Does this movie start from the originally associated app? For example, if this specific title is originally on Netflix, Hulu, Prime Video, or another service, if you open the app for that service, does it play without issue? Also, is this specific to that single title, or do others also give you the same result? Be sure to check out some movie watching basics in Watch movies, TV shows, and live content in the Apple TV app.

Let us know what you find out.

Be well

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Answer 2

MzLegz Author

Level 1

12 points

Jul 26, 2020 3:49 PM in response to cp from OH

Hello,

The movie is on the AppleTV app. I tried looking for it Friday and it didn’t show up. I just searched for it again and now it’s says rent or buy; or open with (BET), not sure if it plus or not but I have both. None of those were options before at all; couldn’t click anything but the trailer. It appears the issue has been resolved, obviously on the apps in.

Thanks for getting back with me!!

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Answer 3

chuck_3rd

Community Specialist

Jul 26, 2020 5:21 PM in response to MzLegz

That's great news, MzLegz.

We hope you get to enjoy your movie now. If you run into any other issues, be sure to post about them on the Apple Support Communities.

Have a great day!

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