You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Whenever I attempt to purchase a subscription, it runs an error ("Apple Error: Something went wrong while processing your payment, please try again!") after it tells me it was successful and takes money out of my account. How do I fix this?

Whenever I attempt to purchase a subscription for Discord Nitro Classic, it runs an error ("Apple Error: Something went wrong while processing your payment, please try again!") after it tells me it was successful and takes money out of my account. I've tried signing out, signing back in, deleting and reinstalling the app, restarting my phone, and turning on both Cellular data and WiFi (at the same time). I've requested a refund and been refunded 3 times for the issue, and I can purchase other items from other apps. Before being refunded, if I go to re-purchase the subscription, it states that I'm already subscribed to the service, although the benefits of the subscription do not appear on my account. Is there a way to fix this, or should I contact the app's support team?

Posted on Jul 22, 2020 6:01 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 26, 2020 12:28 PM

Hello and welcome to Apple Support Communities, aIexander_!


We understand you're trying to complete a purchase within an app, but are being shown that there was an error. We'd be happy to point you in the right direction.


You'll want to reach out to the app's developer for assistance: How to contact an app developer


Have a great day!

Similar questions

1 reply
Question marked as Top-ranking reply

Jul 26, 2020 12:28 PM in response to aIexander_

Hello and welcome to Apple Support Communities, aIexander_!


We understand you're trying to complete a purchase within an app, but are being shown that there was an error. We'd be happy to point you in the right direction.


You'll want to reach out to the app's developer for assistance: How to contact an app developer


Have a great day!

Whenever I attempt to purchase a subscription, it runs an error ("Apple Error: Something went wrong while processing your payment, please try again!") after it tells me it was successful and takes money out of my account. How do I fix this?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.