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riell288 Author

Level 1

8 points

Phone stuck on preparing update

Why is my phone stuck on preparing update? It has been that way for 2 hours. Then it pops up as update failed. Can someone tell me how to fix it?

[Re-Titled by Moderator]

Posted on Jul 22, 2020 9:48 PM

Top-ranking reply

Brecramur43

Level 2

267 points

Posted on Jul 23, 2020 7:18 AM

Morning!

This link should do the trick: https://support.apple.com/en-us/HT201263

A few bonus tips before doing this:

make sure your computer is fully up to date
vpns can cause connection issues
if you can not get it to enter recovery mode try entering recovery mode while it’s plugged into a charger and wall outlet vs a computer

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Phone stuck on preparing update

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