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Phone stuck on preparing update

Why is my phone stuck on preparing update? It has been that way for 2 hours. Then it pops up as update failed. Can someone tell me how to fix it?



[Re-Titled by Moderator]


Posted on Jul 22, 2020 9:48 PM

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Posted on Jul 23, 2020 7:18 AM

Morning!


This link should do the trick: https://support.apple.com/en-us/HT201263


A few bonus tips before doing this:

  • make sure your computer is fully up to date
  • vpns can cause connection issues
  • if you can not get it to enter recovery mode try entering recovery mode while it’s plugged into a charger and wall outlet vs a computer


3 replies
Question marked as Best reply

Jul 23, 2020 7:18 AM in response to riell288

Morning!


This link should do the trick: https://support.apple.com/en-us/HT201263


A few bonus tips before doing this:

  • make sure your computer is fully up to date
  • vpns can cause connection issues
  • if you can not get it to enter recovery mode try entering recovery mode while it’s plugged into a charger and wall outlet vs a computer


Phone stuck on preparing update

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