Safari can't open PDF file

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aghavafa Author

Level 1

4 points

Safari can't open PDF file

Safari can't open PDF file like this form that I have to fill online

https://www.canada.ca/content/dam/ircc/migration/ircc/english/pdf/kits/forms/imm5708e.pdf

it gives me this message

Please wait...

If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document.

You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by visiting http://www.adobe.com/go/reader_download.

For more assistance with Adobe Reader visit http://www.adobe.com/go/acrreader.

Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Mac is a trademark of Apple Inc., registered in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

iMac Pro

Posted on Jul 23, 2020 1:52 AM

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Answer 1

Jul 23, 2020 4:54 AM in response to aghavafa

This website has not kept pace with Safari browser security dropping support for Adobe Acrobat Reader DC PDF plug-ins. You will simply not be able to get past the PDF file performing a check for that Acrobat plug-in. It fails with Firefox 78.0.2 which has its own internal PDF viewer too, for the same reason.

Downloading the file and attempting to open with Preview will fail. Only when it is opened locally with Adobe Acrobat Reader DC will there be a 30 second black screen with watch icon before the actual form is presented for fill. It also pops a dialog about installing Trusted Certificates, which I would be wary about.

This PDF is created with Adobe LiveCycle Designer ES 10.0 and is a PDF v1.7 document.

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Safari can't open PDF file

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