Adobe Reader pdf icon not shown in email attachments

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Level 1

14 points

Adobe Reader pdf icon not shown in email attachments

After updating to macOS Ventura, Adobe Reader pdf icon disappeared in Email attachment's. Instead a little white icon is shown. This also happens with pdf files downloaded with Safari.

In Finder the icons are shown correctly. I use Outlook as email program. I tried if the same happens with Apple Email app, and yes its the same.

Anyone has the same problem? Any solution? I don't know if its a Ventura problem, or a Adobe Reader problem.

iMac 21.5″, macOS 13.0

Posted on Nov 17, 2022 1:28 PM

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Answer 1

Top-ranking reply

S1000XR Author

Level 1

14 points

May 19, 2023 2:20 PM in response to chrisfromherston

I had this issue since Mac OS Ventura was released (October 2022). Now after approximate 6 months it is solved with the version 13.4. All the pdf attachments, using Outlook far Mac, are shown with the little red Adobe Icon.

What surprises me is that Apple needed 6 months to solve this, considering that we are talking of one of the "leader" companies in technology. This should never have appeared, it should have been corrected before launching the final version, for that are the beta versions. Hope it remains fixed now.

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Answer 2

May 19, 2023 1:18 AM in response to S1000XR

Fixed in 13.4 Yesssssss!!!

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Answer 3

VikingOSX

Level 10

123,392 points

Nov 18, 2022 7:04 AM in response to S1000XR

Although that Adobe Acrobat icon may provide you with visual attachment solace, it may not be what the recipients Mail client shows them, and you would have no control over that fact.

I have been using Adobe Acrobat Reader DC for years, but not Adobe Acrobat Pro, and in Ventura 13.0.1, nothing I can do will revert the PDF icons to the familiar Adobe PDF icon. Even a PDF modified in a current Nitro PDF editor and saved with a new name still bears the blank, or Preview logo PDF icon. Do you also have Adobe Acrobat Pro installed?

I have hundreds of PDFs here that were created by one Adobe product or another on Windows and Mac for several years and they do not present as Adobe PDF icons in the Finder in Ventura 13.0.1. Not even PDFs directly from Adobe.

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Answer 4

VikingOSX

Level 10

123,392 points

Nov 18, 2022 8:25 AM in response to S1000XR

You can send direct feedback to the macOS product team to make them aware of the icon deviation from Monterey to Ventura. They won't see your post here, and do not expect a response, and any assurance of a future update to Ventura that fixes this issue.

You can also post in the Adobe Acrobat Reader community to see if anyone has a solution.

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Answer 5

VikingOSX

Level 10

123,392 points

Nov 17, 2022 3:00 PM in response to S1000XR

Even if you switch off icon preview and change the default opening application to Adobe Acrobat Reader DC, a PDF does not show an Adobe icon in the Finder, nor when dropped on a new Apple Mail compose window. I don't believe this is limited to Ventura as I do not recall ever seeing an Adobe icon when attaching PDFs in prior macOS versions.

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Answer 6

Dec 15, 2022 6:11 AM in response to S1000XR

I can confirm that it is not a Adobe bug. I'm using another pdf reader and my pdf-file icon is blanc in Mail, MS Outlook and in the Dock, but in Finder all is ok. The same situation with ZIP files (I have installed and using Keka instead of standart archiver). Update to 13.1 don't fix it.

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Answer 7

S1000XR Author

Level 1

14 points

Nov 18, 2022 6:30 AM in response to VikingOSX

Before I updated to Ventura I saw a pdf icon on every attached file to an incoming Email and also in dowloaded files from Safari. Now it was replaced by and little grey icon. This is not the case with Word or Excel files.

In finder I still see the pdf icon now, with Ventura as OS. Above an image of the icon I am talking about.

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Answer 8

S1000XR Author

Level 1

14 points

Nov 18, 2022 7:59 AM in response to VikingOSX

I don't have Adobe Pro installed only Adobe DC Reader. I know that it is not a bid issue but to have the icon on attached files to emails was a nice detail to identify quickly the type of file. In another computer still with Mac OS Monterrey, this problem doesn't exist. So something happened with the pdf icons on attached pdf files to emails and the update to Mac OS Ventura. Perhaps Apple or Adobe take care of this and correct it in a future update.

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Answer 9

S1000XR Author

Level 1

14 points

Nov 18, 2022 9:33 AM in response to VikingOSX

Thank you for the link. I have already posted on Adobe community and received a lot of answers from people having the same problem. Adobe informed that they are aware of the issue and will forward the problem to the next level in order to find a solution. Lets see. I don't expect very much, but perhaps they surprise me.

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Answer 10

Jan 24, 2023 1:26 PM in response to S1000XR

This problem only affects attachments in Apple Mail. Those attachment icons open with the correct app, but otherwise show a blank white rectangle icon. The Finder displays the correct icons for these file types: PDF, DOCx, XLS etc. Apple Mail does not. When the attachment is saved to Finder, it appears with the correct icon.

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Answer 11

Feb 16, 2023 11:56 AM in response to S1000XR

I have the same problem but have noticed that it only happens with non-Apple attachments like PDF, .docx, xlsx, pptx. If you receive or attach a Pages, Numbers or Keynote documents they appear with their respective icon, not the generic icon.

Does this happen to other Mac community members?

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Answer 12

Jan 24, 2023 8:11 PM in response to jlightfield

The same in MS Outlook. Also try to put file on the Dock and you see a blank icon instead of Finder window. Update to 13.2 does not fix it

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Answer 13

May 15, 2023 4:02 PM in response to valdemar1977

I experience the same issue with my Mac Pro fro pdf and MS word .

Is there any update soon that Apple is planning?

Are Apple aware?

Is Apple choosing to ignore long term Apple Customers?

It seems like Apple does not care!

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Answer 14

Feb 13, 2023 10:58 PM in response to valdemar1977

In 13.2.1 problem still here. 🤦🏻‍♂️

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Answer 15

Mar 28, 2023 7:53 AM in response to S1000XR

13.3 Problem still there

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Adobe Reader pdf icon not shown in email attachments

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