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Codecx Author

Level 1

4 points

Updating of payment method in apple store

Hi! I just bought an iPad Pro and an apple pencil from the apple us store. The Pencil, along with the free airpods were delivered first and I was deducted 300 dollars upon shipment of those 2 accessories.

Right now the iPad pro 11 inches has been delayed because the store "can't access my card for payment". So I updated the payment method. And clicked PAY NOW to update the billing. After the page loaded nothing happened after. But I got a confirmation email that my payment method was changed. What I'm curious about is that when I go to the apple store, my order still says "Your order is on hold" even though I already updated my info. And my order hasn't had the "order placed" on the the green bar that appears when you order from the apple store.

Please help.

iPad Pro 11-inch Wi-Fi

Posted on Jul 23, 2020 5:22 AM

Top-ranking reply

lobsterghost1

Level 10

149,694 points

Posted on Jul 23, 2020 5:25 AM

This is a user to user only forum. You need to contact Apple directly. If you are in the US, call them at: 800-MY-APPLE or use the Contact Support button at the top of this page.

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Updating of payment method in apple store

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