Macbook air booting problem

Me not able to start my macbook air, tried resetting NVRAM, But still facing the issue , getting this screen, please help

MacBook Air 13″, macOS 10.13

Posted on Jul 23, 2020 7:45 AM

Reply
4 replies

Jul 23, 2020 9:22 AM in response to tusharsorte06

How strange. That looks like the setup assistant for a Magic Mouse, which is only supposed to appear when setting up an iMac.. not a MacBook. Is this the first time you are setting up your Mac? If so, there may be a mishap in the OS installation. Consider booting into Recovery Mode and reinstalling macOS. https://support.apple.com/en-us/HT204904

*reinstalling macOS will not erase your data

If that does not resolve your issue, you may have a device I.D./firmware problem on your hands, and should contact your seller.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Macbook air booting problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.