black screen

my brother iphone 11 max pro isnt working, out of nowhere the screen went black with the apple logo and its not turning on, it stay like that

iPhone 11 Pro Max

Posted on Jul 23, 2020 4:53 PM

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Question marked as Top-ranking reply

Posted on Jul 23, 2020 5:02 PM

Please ask your brother to take advantage of the Apple 1YR Limited warranty and get the iPhone fixed. His iPhone 11 Pro Max is still less than a year old.


If he doesn't want to do that then follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

1 reply
Question marked as Top-ranking reply

Jul 23, 2020 5:02 PM in response to mariacsvn

Please ask your brother to take advantage of the Apple 1YR Limited warranty and get the iPhone fixed. His iPhone 11 Pro Max is still less than a year old.


If he doesn't want to do that then follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

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black screen

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