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Voicemail tab only displays, "Call Voicemail"

When trying to access voicemail, the voicemail tab only displays, "Call Voicemail". I have contacted carrier and Apple with no resolution from their attempts to reset visual voicemail on iPhone Max. Any suggestions?



[Re-Titled by Moderator]

Posted on Jul 24, 2020 6:29 AM

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Question marked as Top-ranking reply

Posted on Jul 24, 2020 6:34 AM

Voice mail, including visual voice mail, is a carrier feature.


You will have to work with your carrier on this.


IF your carrier supports visual voice mail, and they are telling you it should work, they probably need to re-provision your account.


Call them back and escalate the call until you get someone who understands what that means.

3 replies
Question marked as Top-ranking reply

Jul 24, 2020 6:34 AM in response to JonEubanks

Voice mail, including visual voice mail, is a carrier feature.


You will have to work with your carrier on this.


IF your carrier supports visual voice mail, and they are telling you it should work, they probably need to re-provision your account.


Call them back and escalate the call until you get someone who understands what that means.

Voicemail tab only displays, "Call Voicemail"

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