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Can't cancell subscription. Apple music

I have test subscription to Aplle Music service. Now I tried to cancel it (from iPhone and from macbook). No luck to complete it.

Posted on Jul 24, 2020 8:15 AM

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Question marked as Best reply

Posted on Jul 24, 2020 8:24 AM

If you have a problem with a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362  Be patient; sometimes you can't get immediate telephone support.

 

You also can use Apple Support Twitter  https://twitter.com/AppleSupport. There may be an hour or so wait.

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes. After choosing your country, see the heading Tell us how we can help.

8 replies
Question marked as Best reply

Jul 24, 2020 8:24 AM in response to Andrew123x

If you have a problem with a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you may be able to get a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

 

You also can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362  Be patient; sometimes you can't get immediate telephone support.

 

You also can use Apple Support Twitter  https://twitter.com/AppleSupport. There may be an hour or so wait.

 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes. After choosing your country, see the heading Tell us how we can help.

Jul 24, 2020 9:13 AM in response to Andrew123x

No problem. For me, the link in your last message starts with:


"Просмотр или отмена подписок

Управляйте своей подпиской на Apple Music, Apple News +, Apple Arcade, Apple TV+, каналы Apple TV или подписками, купленными в приложении."


I don't do that well with languages I don't know. :)


Maybe you should try Apple Support (It looks like we are out of options):


Get a call from Apple support to help solve your problem using this

link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362  Be patient. Sometimes Apple phone support is not available.

 

Apple Support Twitter https://twitter.com/AppleSupport There may be a wait of an hour or so.

 

Subscriptions and Purchases https://support.apple.com/en-euro/billing

 

iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

Can't cancell subscription. Apple music

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