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I have a SIM for Verizon and use the eSIM for AT&T. I started to get a SIM failure and no AT&T service and then saw that AT&T does not show up as a second line. The option to Add a Cellular plan is no longer available.
Also under General > About, there's no carrier or network service and the ICCID number is no longer listed for the eSIM.
My Verizon service is still working with no reception issues.
Thoughts?
iPhone 11 Pro
You are correct. You should have the eSIM section active on your iPhone 11 Pro however now, for some reason, you are not.
I recommend that you Force ReStart your iPhone and see whether that resolves the issue as shown below-
How to Force Restart your iPhone:
If the above does not work then try resetting your network settings by opening Settings ➔ General ➔ Reset ➔ Reset Network Settings.
If that does not work either then please contact ➔ Apple Support
Axel F.
You have done quite a bit of troubleshooting on this one. I believe it is time to contact Apple Support or visit the Apple Store or an Authorized Service Center. Your warranty on your iPhone 11 Pro is still active so I recommend that you take advantage of it.
Axel F.
Yes. I did a forced restart, reset network settings, and even did a fresh install of iOS. Same outcome.
Add Cellular Plan not available under Cellular (iPhone 11 Pro)
