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I have two Apple ids but cannot get in to one as don’t have the phone contacted to that account and have forgotten password so when trying to get on this account keeps sending a code to the phone I no longer have is there a way round this please

I have two Apple ids one I use regular and the other now and again I cannot get on to one of these accounts as I have forgotten password but my other problem is can’t access the phone I used with this account as no longer have it well do have it but been locked and cannot get into it to reset it so finding it hard to get emails I use with this account could you please help

iPhone 7

Posted on Jul 24, 2020 2:55 PM

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Posted on Jul 24, 2020 2:56 PM

See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974  Below is an excerpt, but read the whole document. See the bold italics below.

 

Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article]

 

A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.

 

If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This link takes you to:

 

Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT204921 which you may need to use.

1 reply
Question marked as Best reply

Jul 24, 2020 2:56 PM in response to Nancrazy1

See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974  Below is an excerpt, but read the whole document. See the bold italics below.

 

Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article]

 

A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.

 

If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This link takes you to:

 

Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT204921 which you may need to use.

I have two Apple ids but cannot get in to one as don’t have the phone contacted to that account and have forgotten password so when trying to get on this account keeps sending a code to the phone I no longer have is there a way round this please

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