Apple earbuds and charging cables repeatedly lose connection with my iPhone X

Since getting my iPhone X shortly after that model's release, it has frequently lost connection via the Apple charging/syncing cable and Apple wired earbuds. The connector is loose in the port and the least jiggle to the left or right causes signal loss. This occurs with or without a case. BTW, my minimal case has a wide aperture for the charging port. The edges of the cable connector do not hang on the case. Cleaning the port has no effect on this issue. A quick search of the loose-port issue reveals it has been around since iPhone 6 and Apple has not mustered the professionalism to fix it. Apple has the best phones, hands down, when it comes to functionality and (apparently) to privacy considerations. This persistent design flaw is immensely annoying. My family has had iPhones since 2003. I will not purchase another iPhone until this fixed. And no, I don't want to ignore the issue by getting AirPods and a wireless charger. I want Apple to fix this issue so I can use the expensive cables and earpods I already have.

Posted on Jul 24, 2020 4:01 PM

Reply

Similar questions

1 reply

Jul 24, 2020 4:38 PM in response to mark cfromalbuquerque

I've not had this issue with any iPhone and haven't seen anything in these forums (or anywhere else for that matter) that this is an issue with all iPhones. You can click on the Contact Support link at the top right of this page to start the service process to have Apple look at your connector or you can get a flashlight and a magnifying glass and look yourself. If there is a damaged pin it will cause your cables to disconnect. You might also find that something is lodged in there that shouldn't be.


This is not a design flaw, there are about a billion iDevices with Lightning connectors. If it was a flaw you would have seen many trade magazine and mass media articles about it. But if you are not going to buy anymore iPhones you should pay attention to the new smartphone releases over the next few months.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple earbuds and charging cables repeatedly lose connection with my iPhone X

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.