Iphone 8 shuts down

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Level 1

19 points

Iphone 8 shuts down

NEED HELP!

Another question following the battery drain issue from IOS 13.5.1 upgrade taht is still present when I upgraded on IOS 13.6 I started getting this issue:

Today I wanted to look at something on my instagram and all of a sudden the phone just went black like I turned it off and even though it had battery full 100% it then restarted and said the battery almost empty at 1% then turned off again and showed the battery with red line and when I pluged it in again it said the phone had less then 10% battery.

When I plugged the phone in and left it for just like a min or less the battery jumped back to 99%

I've done a hard restart, allowed the battery to drain down and even did a reset of settings but the phone is still shutting down!!!

What is going on?

iPhone 8

Posted on Jul 25, 2020 3:06 AM

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Answer 1

hc1111

Community Specialist

Jul 29, 2020 7:19 AM in response to moni8181

Hello, moni8181!

Thanks for using Apple Support Communities! From your post, it sounds like your iPhone shutdown unexpectedly, even when you had a full charge.

We recommend using the following support article for more information on preventing unexpected shutdowns along with guidance on determining your battery's health:

iPhone Battery and Performance - Apple Support

If you notice your battery shows "Performance management applied" or the capacity is 80% or lower, you can look into possible service options for your iPhone: Apple - Support - Product Selection

Cheers!

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Iphone 8 shuts down

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