I have purchased 3 sets of Studio 3s by Beats. The Sky Blue ones twice because warranty doesn't cover the inner part. I find it ridiculous that Im paying over $300 bucks for headphones and they are always cracking but are not a manufacturing defect given the crack in the same place. Has any one else noticed this?
Same thing happened to me clear design defect. Do not buy these again they are a complete waste of money. It’s insane how they refuse to service them.
What’s the damage above or below the hinge on the inside of a headband? I was told anything below the hinge closer to the actual speaker module is not covered.
I just noticed this happened to mine as well, exactly the same spot on the right side. I've only had them 2 weeks shy of 1 year and was trying to see if the 1 year manufacturers warranty covers it but I'm guessing the fact that you have bought multiple pairs with the same problem means no?
Are you buying directly from Apple or an Apple Authorised Retailer, you shouldn't have said problems if so.
I just wanted to update from my previous comment... I called the apple support line, was able to get an appointment at the Genius Bar within 2 days and went to see them before the warranty was up. The staff member who helped me was super helpful, kind, and he took the old pair and sent me a brand new pair within 5 days, without any trouble or having to push or fight for it. So far my experiences with apple support has been nothing but positive, although I'm not denying that this may be a weakness in the Beats product and I know this pair might also crack in the same way over time. (Also I got these headphones with the back to school bundle with my macbook pro so I didn't shell out $400 for them, so I probably wasn't as frustrated with the crack as I would have been had I bought them outright.)
Beats Cracks
