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Level 1

4 points

how to you get help from apple over a purchase in my history?

i purchased an album in 2014 from itunes, it shows up as a purchase. I cannot see that album under itunes store purchases to redownload.

iPhone 6, iOS 11

Posted on Jul 25, 2020 5:26 PM

Top-ranking reply

Level 10

119,857 points

Posted on Jul 27, 2020 11:12 AM

See the "If you don't see the item that you want to redownload" section in:

It may also be that the artist requested the album be removed from the iTunes Store.

Also, if you see items in your purchase history but you can't redownload them, report a problem.

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