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Help please mac air updated to Catalina 10.15.6,when i plug my i phone in to back up,doesent show in finder ?spoke to 5 different apple people online,they all cant find a solution ! and fob me off

any ideas when i plug my iphone into my mac air to back up, doesn't show in finder,5 different apple support people can't solve! they just fob me off


Posted on Jul 26, 2020 11:23 AM

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Question marked as Top-ranking reply

Posted on Jul 27, 2020 1:15 PM

Here is the thing Phil, Apple Support was unable to solve it over the phone. They had you try out several procedures however were unsuccessful. I would take their recommendation and that you have your computer examined at the Apple Store or at an Apple Authorized Service Center to determine the cause. 


Axel F.

3 replies
Question marked as Top-ranking reply

Jul 27, 2020 1:15 PM in response to philjac1302

Here is the thing Phil, Apple Support was unable to solve it over the phone. They had you try out several procedures however were unsuccessful. I would take their recommendation and that you have your computer examined at the Apple Store or at an Apple Authorized Service Center to determine the cause. 


Axel F.

Help please mac air updated to Catalina 10.15.6,when i plug my i phone in to back up,doesent show in finder ?spoke to 5 different apple people online,they all cant find a solution ! and fob me off

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