Factory Reset Failed, Mac wont start up

I tried to do a factory reset following multiple online articles by erasing through recovery mode, it said process failed. But when I tried to get out of recovery mode, and start up my mac, it said to select a hard drive to restart, i selected the only option: Macintosh HD and then it never loaded, decided to manually turn off with the power button. Now it wont start up, it says I “restarted because of a problem” and to press a button or wait, then it makes the startup noise, shows the apple logo and a loading bar with only a tiny bit loaded and then it turns off, starts again with the “restarted because of a problem” page and repeats the whole cycle. Is this something I can fix on my own or will I have to take it to the apple store (which is very difficult at the moment due to the pandemic). Anything helps, thanks.

Edit: Forgot to mention, when I try to start up through recovery mode during the restart cycle, it doesn't work

MacBook Pro 13″, macOS 10.15

Posted on Jul 26, 2020 5:36 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 26, 2020 8:26 PM

Factory reset of your Mac - Apple Support is the suggested way. I don't know what you did, but here's something you can try:


Install El Capitan or Later from Scratch


If possible, back up your files.


  1. Restart the computer. Immediately, at or before the chime, hold down the Command and R keys until the Apple logo and progress bar appear. Wait until the Utility Menu appears.
  2. Select Disk Utility from the Utility Menu and click on the Continue button.
  3. When Disk Utility loads select the target drive (out-dented entry w/type and size info) from the Device list.
  4. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
  5. Set the partition scheme to GUID.
  6. Set the Format type to APFS (SSDs only) or Mac OS Extended (Journaled.)
  7. Click on the Apply button, then wait for the Done button to activate and click on it.
  8. Quit Disk Utility and return to the Utility Menu.
  9. Select Install OS X and click on the Continue button.


This will work provided there is a Recovery Volume that is working. If it doesn't work, then do the following.


Internet/Network Recovery of El Capitan or Later on a Clean Disk


     If possible, back up your files before proceeding.


  1. Restart the computer. Immediately, at or before the chime, hold down the (Command-Option-Shift-R) keys until a globe appears.
  2. The Utility Menu will appear in from 5-20 minutes. Be patient.
  3. Select Disk Utility and click on the Continue button.
  4. When Disk Utility loads select the target drive (out-dented entry w/type and size) from the side list.
  5. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
  6. Set the partition scheme to GUID.
  7. Set the Format type to APFS (SSDs, only if installing Mojave or Catalina ) or Mac OS Extended, (Journaled.)
  8. Provide a volume name, usually "Macintosh HD."
  9. Click on the Apply button, then click on the Done button when it activates.
  10. Quit Disk Utility and return to the Utility Menu.
  11. Select Install OS X and click on the Continue button.


This should install the original version of macOS that came pre-installed from the factory.


Similar questions

2 replies
Question marked as Top-ranking reply

Jul 26, 2020 8:26 PM in response to Sanflower

Factory reset of your Mac - Apple Support is the suggested way. I don't know what you did, but here's something you can try:


Install El Capitan or Later from Scratch


If possible, back up your files.


  1. Restart the computer. Immediately, at or before the chime, hold down the Command and R keys until the Apple logo and progress bar appear. Wait until the Utility Menu appears.
  2. Select Disk Utility from the Utility Menu and click on the Continue button.
  3. When Disk Utility loads select the target drive (out-dented entry w/type and size info) from the Device list.
  4. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
  5. Set the partition scheme to GUID.
  6. Set the Format type to APFS (SSDs only) or Mac OS Extended (Journaled.)
  7. Click on the Apply button, then wait for the Done button to activate and click on it.
  8. Quit Disk Utility and return to the Utility Menu.
  9. Select Install OS X and click on the Continue button.


This will work provided there is a Recovery Volume that is working. If it doesn't work, then do the following.


Internet/Network Recovery of El Capitan or Later on a Clean Disk


     If possible, back up your files before proceeding.


  1. Restart the computer. Immediately, at or before the chime, hold down the (Command-Option-Shift-R) keys until a globe appears.
  2. The Utility Menu will appear in from 5-20 minutes. Be patient.
  3. Select Disk Utility and click on the Continue button.
  4. When Disk Utility loads select the target drive (out-dented entry w/type and size) from the side list.
  5. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
  6. Set the partition scheme to GUID.
  7. Set the Format type to APFS (SSDs, only if installing Mojave or Catalina ) or Mac OS Extended, (Journaled.)
  8. Provide a volume name, usually "Macintosh HD."
  9. Click on the Apply button, then click on the Done button when it activates.
  10. Quit Disk Utility and return to the Utility Menu.
  11. Select Install OS X and click on the Continue button.


This should install the original version of macOS that came pre-installed from the factory.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Factory Reset Failed, Mac wont start up

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.